Terms of Service

DRENGR Terms of Service (Draft)

AI-generated first draft — not yet legally reviewed. This document was generated by an AI assistant based on a direct review of DRENGR's actual application code and database schema as of 21 September 2026. It accurately reflects what the app currently does — it is not generic boilerplate. However, it has not been reviewed by a qualified Indian lawyer and must not be published live until it has been. Give particular attention, during review, to: the refund/cancellation policy in Section 7 (it affects real money and the specific policy chosen needs sign-off), the age-eligibility and parental-consent framing in Section 2, and every field marked [PLACEHOLDER: ...] below. Do not remove this notice until legal review is complete.

Last updated: [PLACEHOLDER: effective/last-updated date]

1. Introduction and acceptance

These Terms of Service ("Terms") are a binding agreement between you and [PLACEHOLDER: legal entity name and type — e.g. "Jane Doe, sole proprietor" or "Drengr Technologies Private Limited"] ("DRENGR", "we", "us", "our"), the operator of the DRENGR fitness application and drengr.in (together, the "App" or "Service"). By creating an account or using the App, you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, do not use the App.

2. Eligibility and minors

You must be able to form a legally binding contract under Indian law (or use the App under a parent/guardian's supervision as described below) to use DRENGR.

The App does not apply a flat, one-size-fits-all age cutoff. Instead, eligibility works as follows:

  • At sign-up, you provide an age range (not an exact date of birth).
  • If your age range indicates you are a minor under applicable Indian law, your account is flagged internally (isMinor = true), and certain features remain locked until verifiable parental consent is obtained.
  • To unlock those features, we send a one-time passcode (OTP) to your parent or guardian's email address. Your parent/guardian enters the OTP to confirm consent. Once confirmed, we record a consent log (ParentalConsentLog) and unlock the relevant features (hasParentalConsent = true).
  • If parental consent is not obtained, gated features remain unavailable to your account, but you are not otherwise barred from using the App's non-gated functionality.
  • Consistent with the DPDP Act's protections for children, we do not run behavioural tracking or targeted advertising against any account identified as belonging to a minor (nor, in fact, against any account at all — see our Privacy Policy).

Full detail on this mechanism, including how the parent's email is protected, is in our Privacy Policy.

By using the App, you represent that the information you provide (including your age range) is accurate.

3. Your account

  • You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it.
  • Authentication is handled by our identity provider, Clerk; you agree to comply with any additional terms Clerk imposes as part of the sign-up/login flow.
  • You must promptly notify us if you become aware of unauthorized use of your account.
  • You may deactivate your account at any time (a reversible pause) or permanently delete it (an irreversible, self-serve action that erases your account data, subject to the statutory financial-record retention described in our Privacy Policy) using the controls in the App.
  • You are responsible for keeping your profile information (including health-adjacent fields like height, weight, gender, and age range) accurate and up to date.

4. Acceptable use

You agree not to:

  • Use the App for any unlawful purpose or in violation of these Terms;
  • Scrape, crawl, harvest, or otherwise systematically extract data from the App (including exercise library content, other users' profiles, or plan content) using automated means;
  • Reverse-engineer, decompile, or attempt to extract the source code of the App, except to the extent such restriction is prohibited by applicable law;
  • Circumvent, disable, or interfere with any security-related feature of the App, including the OTP/verification system;
  • Misuse the coach-athlete connection feature: for example, generating or sharing invite codes to connect with athletes without their knowledge or genuine consent, impersonating a coach you are not, or using the coach-visibility of athlete activity for any purpose other than legitimate coaching;
  • Misuse the social/follow features: for example, harassment, impersonation, creating fake accounts, or attempting to bypass another user's privacy toggles;
  • Upload, publish, or sell workout-plan content that is unlawful, infringing, unsafe, or misleading (e.g. claiming medical benefits it cannot support);
  • Use another user's account, or create multiple accounts to evade a restriction we have placed on you;
  • Interfere with the App's servers or networks, including by introducing malware or attempting a denial-of-service attack.

We may investigate and take action — including warning, suspending, or terminating an account — against anyone who violates this section.

5. The plan marketplace: how it works

DRENGR allows users to publish workout plans and allows other users to purchase them for a one-time fee, processed via Razorpay.

DRENGR's role. DRENGR operates the marketplace and payment-facilitation infrastructure connecting buyers and sellers. DRENGR is a payment intermediary and marketplace facilitator — it is not the creator, author, or publisher of the fitness content being sold, and does not review, verify, or endorse the fitness soundness of any user-created plan before it is listed. The seller is solely responsible for the accuracy, safety, and legality of the plan content they publish.

How a purchase works:

  1. A buyer selects a published plan and initiates checkout.
  2. Razorpay's own hosted/embedded checkout collects payment directly from the buyer — DRENGR never receives or stores card, UPI, or bank details (see our Privacy Policy).
  3. On successful payment, DRENGR records the purchase (plan ID, buyer/seller IDs, amount in paise, status, and Razorpay's order/payment IDs) and grants the buyer access to the plan content.
  4. Failed or pending payments do not grant access.

Pricing and currency. Plan prices are set by the seller (subject to any minimum/maximum limits we may impose) and are displayed and charged in Indian Rupees (INR) unless stated otherwise.

6. Payment processing disclosures

All payments are processed by Razorpay Software Private Limited, an RBI-regulated, PCI-DSS-compliant payment aggregator. Your use of Razorpay's checkout is also subject to Razorpay's own terms and privacy policy. DRENGR is not a bank, and does not hold or transmit funds itself outside of Razorpay's regulated settlement flow.

7. Refund and cancellation policy

Because plan purchases are for digital content that is delivered/unlocked immediately upon successful payment, the following policy applies. [PLACEHOLDER — flag for legal/business sign-off: the specific refund window and conditions below are a reasonable starting proposal, not a settled policy; confirm before publishing, since this directly affects real money.]

  • General rule — non-refundable once accessed. Once a purchased plan's content has been accessed or delivered to your account, the purchase is final and non-refundable, except as set out below. This is standard for one-time digital-content purchases and reflects that the content cannot be "returned."
  • Short cooling-off window. If you have not accessed the plan content, you may request a full refund within [PLACEHOLDER: e.g. 24 hours] of purchase by contacting support.
  • Processing or technical errors. If you are charged but do not receive access to the plan due to a demonstrated technical or processing error on our or Razorpay's side, you are entitled to a full refund or, at our discretion, a working replacement of access, regardless of the cooling-off window above.
  • Duplicate charges. Any demonstrated duplicate charge for the same plan purchase will be refunded in full.
  • How to request a refund. Contact billing@drengr.in with your order reference (Razorpay order ID/payment ID). We aim to resolve refund requests within [PLACEHOLDER: e.g. 7 business days], and approved refunds are issued to the original payment method via Razorpay, subject to Razorpay's and your bank's own processing times.
  • Seller payouts. Refunds granted under this section may be reversed against the corresponding seller payout, in accordance with our seller terms (if any) — [PLACEHOLDER: confirm seller payout/refund-clawback mechanics with the business].

This policy is provided in the interest of transparency and consumer protection consistent with Indian e-commerce/consumer-protection expectations, and does not limit any non-waivable statutory right you may have as a consumer under Indian law.

A standalone summary of this policy is also published at /refund-policy — the version here in the Terms is authoritative if the two ever conflict.

8. Fitness and health disclaimer

DRENGR provides workout tracking, planning, and social/coaching tools. It does not provide medical advice, and nothing in the App — including workout plans (whether created by other users, published in the App's exercise library, or generated through any coaching feature), personal records, or any other content — is a substitute for professional medical or health advice.

  • Consult a physician before starting any exercise program, especially if you have any pre-existing medical condition, injury, or are pregnant.
  • Exercise carries inherent risk of injury. You use the App, and perform any exercise or workout plan obtained through it, at your own risk.
  • Content published by other users (including purchased plans) reflects that user's own methodology and is not vetted, verified, or endorsed by DRENGR for safety or medical appropriateness.
  • If you experience pain, dizziness, or any concerning symptom while exercising, stop immediately and seek medical attention.
  • Coaches using the Train feature are not represented by DRENGR to hold any particular certification or qualification unless independently verified by you; DRENGR does not vet coach credentials.

9. Intellectual property

  • DRENGR's own content — including the App's software, design, exercise library, trademarks, and the DRENGR name and logo — is owned by DRENGR (or its licensors) and protected by applicable intellectual property law. You may not copy, modify, or redistribute it except as expressly permitted by these Terms.
  • User-created content — including custom workout plans, profile information, and any other content you create in the App — remains owned by the user who created it. By publishing a plan for sale in the marketplace, you grant DRENGR a limited, non-exclusive, worldwide licence to host, display, and deliver that content to purchasing buyers as necessary to operate the marketplace, and you grant purchasing buyers a personal, non-transferable licence to use the plan content for their own individual fitness purposes (not for resale or redistribution).
  • You represent that you own or have the rights to any content (including plans) you publish, and that it does not infringe any third party's rights.

10. Termination

  • By you: you may stop using the App at any time, and may deactivate (reversible) or permanently delete (irreversible) your account using the in-app self-serve controls described in Section 3 and our Privacy Policy.
  • By us: we may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms (including Section 4, Acceptable Use), engaged in fraudulent payment activity, or where required by law.
  • Effect of termination: purchased plan access already delivered to you is not automatically revoked solely because your account is later suspended for unrelated reasons, except where the termination arises from fraud connected to that specific purchase. Outstanding payment obligations survive termination.

11. Limitation of liability

To the maximum extent permitted by applicable Indian law:

  • The App and all content on it (including user-published plans and the exercise library) are provided "as is" and "as available," without warranties of any kind, express or implied.
  • DRENGR is not liable for any injury, loss, or damage arising from your use of the App, including from following any workout plan, to the fullest extent permitted by law — see the health disclaimer in Section 8.
  • DRENGR is not liable for content created by other users, including purchased plans, or for the conduct of other users (including coaches or connected athletes).
  • To the extent DRENGR is found liable for any claim arising from these Terms or your use of the App, DRENGR's aggregate liability shall not exceed the total amount you paid to DRENGR (i.e., marketplace fees or plan prices actually processed through the App) in the [PLACEHOLDER: e.g. 12 months] preceding the claim.
  • Nothing in these Terms excludes liability that cannot be excluded under Indian law (for example, liability for fraud or wilful misconduct).

12. Indemnity

You agree to indemnify and hold harmless DRENGR, its operator, and its personnel from any claim, loss, or liability arising from your breach of these Terms, your misuse of the App, or content you publish (including a plan you sell through the marketplace).

13. Grievance Officer

In accordance with the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address complaints relating to these Terms or the App:

  • Name: [PLACEHOLDER: Grievance Officer name]
  • Email: legal@drengr.in
  • Phone: [PLACEHOLDER: Grievance Officer phone number]
  • Address: [PLACEHOLDER: Grievance Officer / registered business address]

We will acknowledge grievances within 48 hours and aim to resolve them within 30 days, consistent with the commitment in our Privacy Policy.

14. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to any mandatory consumer-protection forum you are entitled to use, the courts at [PLACEHOLDER: city/state for exclusive jurisdiction, e.g. "Bengaluru, Karnataka"] shall have exclusive jurisdiction over any dispute arising from these Terms or your use of the App. [PLACEHOLDER: confirm whether arbitration is desired as a first step before litigation, and if so, seat/rules/language of arbitration.]

Nothing in this section limits your right, as a consumer, to approach a consumer forum/commission having jurisdiction under the Consumer Protection Act, 2019 and its e-commerce rules.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes in the App's functionality or applicable law. We will update the "Last updated" date above and, for material changes, provide reasonable notice in-app or by email before the changes take effect. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.

16. Contact us

  • General support: support@drengr.in
  • Grievance Officer: see Section 13.
  • Refunds: billing@drengr.in (see Section 7).