Refund & Cancellation

DRENGR Refund & Cancellation Policy (Draft)

AI-generated first draft — not yet legally reviewed. This is a standalone, easy-to-find restatement of Section 7 ("Refund and cancellation policy") of the DRENGR Terms of Service, generated from a direct review of the app's actual purchase flow as of 21 September 2026. It has not been reviewed by a qualified Indian lawyer and must not be published live until it has been — the refund window and conditions below are a starting proposal, not a settled policy, since they directly affect real money. If this page and the Terms of Service ever disagree, the Terms of Service is authoritative. Do not remove this notice until legal review is complete.

Last updated: [PLACEHOLDER: effective/last-updated date]

Is there a subscription to cancel?

No. DRENGR does not currently offer a paid subscription — creating an account and tracking your own workouts is free. The only paid transactions today are one-time purchases of workout plans published by other users, paid through Razorpay. This page describes the refund policy for those purchases. (A UserSubscription data model exists in the app for future use but has no live billing behind it yet — this policy will be updated if that changes.)

Refunds on plan purchases

Because a plan purchase is for digital content that is delivered/unlocked immediately on successful payment, refunds work differently from a physical product:

  • Once you've accessed the plan, the purchase is final. This is standard for digital content that can't be "returned," and applies except in the cases below.
  • Haven't accessed it yet? You can request a full refund within [PLACEHOLDER: e.g. 24 hours] of purchase by contacting billing@drengr.in.
  • Charged but never got access, due to a demonstrated technical or processing error on our side or Razorpay's? You're entitled to a full refund or a working replacement of access, regardless of the window above.
  • Charged twice for the same purchase? Any demonstrated duplicate charge is refunded in full.

How to request a refund

Email billing@drengr.in with your order reference (the Razorpay order ID or payment ID from your purchase confirmation). We aim to resolve refund requests within [PLACEHOLDER: e.g. 7 business days]. Approved refunds are issued to your original payment method via Razorpay, subject to Razorpay's and your bank's own processing times, which are outside our control.

Sellers

If a refund is approved for a plan you sold, it may be reversed against your payout for that sale. [PLACEHOLDER: confirm seller payout/refund-clawback mechanics with the business before publishing.]

Your statutory rights

Nothing in this policy limits any non-waivable right you have as a consumer under Indian law, including under the Consumer Protection Act, 2019 and its e-commerce rules.

Questions

See our Terms of Service (Section 7) for the full legal text this page summarises, or contact billing@drengr.in.